Objective

To obtain Full-time employment in the computer field, particularly System and Network Administration

Experience

• 2001-Present
  Baltimore County Public Library - Baltimore, MD
  Help Desk Technician
  • Helped to troubleshoot problems for internal and external customers
  • Worked on Windows 3.1 and up, Mac 7.5 and up, Linux, and Solaris
  • Helped to develop helpdesk tools and documentation in Solaris and Linux
  
  
• 1999-Present
  George Skillman Advertising - Baltimore, MD
  IT Consultant
  • Administered small WWW/FTP/E-mail site on Linux
  • Troubleshooting of various server and e-mail delivery problems on Linux
  • Advised management on various computer and technology topics
  
  
• 1999-2002
  Baltimore County Public Library - Baltimore, MD
  Public Technology Assistant
  • Helped teach public Internet classes
  • Troubleshot computer/network problems in a Windows 95 environment
  • Assisted customers in searching the Web on a variety of topics
  
  
• 1999-2000
  Baltimore County Public Library - Baltimore, MD
  Circulation Assistant
  
  • Shelved books, magazines, and videos
  • Worked on the circulation desk checking materials out to customers
  • Performed odd jobs

Education

• 2002
  UMBC Computer Cert. Training - Baltimore, MD
  CCNA Certified - 6/21/02
  
  
• 1999-2000
  UMBC - Baltimore, MD
  
  • Majored in Information Systems
  • Completed 33 credits

Computer Experience

• Operating System Knowledge

  • Microsoft Windows (all versions)
  • MacOS 8.1 and newer
  • Linux (with administration experience)
  • Sun Solaris
  
  

• Software Knowledge

  • Microsoft Office
  • Various UNIX utilities (bash, pine, lynx, etc.)
  • Various UNIX troubleshooting tools (ping, nslookup, traceroute, etc.)
  • UNIX server software administration including:
    • Apache (webserver)
    • sendmail/qpopper (e-mail servers)
    • WU ftp server
    • BIND dns server
    • ntp server
    • dhcp server
    • telnet/ssh servers
    • Windows/UNIX fileservers (NFS and SMB).
  
  

• System / Network Administration

  • UNIX/Windows system and ethernet network administration experience
  • Wireless network setup and administration experience
  
  

• Certification

  • CCNA Certified 6/21/2002 (network engineering)
  
  

• Misc.

  • UNIX shell scripting experience
  • Web-based documentation writing

Website Credits

The following is a list of websites that I have worked on:

• http://www.skilmnet.net/ - The SkilmNET Internet Network - This is the group of Linux servers that I operate to provide e-mail, website hosting, shell access, and DNS services for my family and friends. It is also used for ftp and e-mail services by George Skillman Advertising. I have been doing System Administration and Website design work on a lot of it myself since December, 2000.
• http://www.bcpl.net/help/linux/ - BCPL.net Linux PPP Setup - I developed instructions for BCPL.net customers to use to connect to the dial-up ISP using Linux. I also provided a large percentage of the phone and e-mail support for Linux.
• http://www.bcpl.net/help/unix/vacation.html - Setting an E-Mail Auto-Response - I wrote this brief HOWTO for BCPL.net customers to learn about the UNIX vacation program.
• http://www.bcpl.net/~help/man/ - BCPL.NET Helpdesk Script Manuals - These are brief, online manuals for the scripts and programs that helpdesk staff had written to make troubleshooting easier. I wrote all of the manuals, and the tacchk script.
• http://www.georgeskillman.com - I was the IT consultant for this advertising agency and while I did not design this website, I did "clean up" the HTML code, add JavaScript image roll-overs, create an e-mail feedback form, and advise the designers on technical issues.

Interests

Computers (especially Linux and networking), music performance, and football